PSI Support

The Pride in Sport Index™ sets out a range of expectations. Many of these expectations are explained through key terminology defined below. In addition, we show you best practice examples of how to record and submit your evidence.



  • Push Communication
  • Pull Communication
  • Interactive communication
  • Days of Significance
  • Recommended Sexuality and Gender Indicators


Push communication

Push communication refers to any message that is sent from a sender to a receiver. Push is a broadcast. The sender is in control, determining who receives the communication, how they receive it, and when. Push communications are used to communicate interesting, important, or time-sensitive announcements. This is information that needs to be communicated immediately and directly. Email blasts, posters and digital billboards, push notifications (digital alerts sent from a mobile app), SMS, and voicemails are all examples of push communications.

Pull communication

Pull communication refers to any information that is accessible by a recipient on his/her/their terms. Think of pull as self-service—ideally, pull communication solutions enable open and convenient access to information. Pull communication is typically informational and is not time-sensitive. It is designed to be a resource for people in a moment of interest or need. Intranet portals, websites and self-service employee apps are examples of pull communication tools.

Interactive communication

Interactive communication is exactly as it sounds. It is an interaction or dialogue between parties. Intelligence is communicated and discussed in real-time, alleviating any confusion or misinterpretation that may come from broadcast dialogue. Stopping an employee in the hallway to chat, engaging in an email dialogue, or holding a town-hall meeting where all employees are given a voice are examples of interactive communication. Though a push or pull strategy can be easier to manage and typically requires less strain on HR resources, many employees prefer an interactive dialogue, especially when navigating difficult topics.

Days of Significance

Diversity Days are all about celebrating or honouring LGBTIQ days of significance, and increasing awareness of the LGBTIQ community’s rich and fabulous diversity. View a list of Diversity Days here.

Recommended Sexuality and Gender Indicators

Through regular and ongoing consultation with our communities and LGBTI health research experts we have developed the following sexuality, gender and intersex related indicators to capture our communities in data sets. We recommend the use of these questions in all health/human services data collection and in research where applicable.


Recording Evidence for Submission

When you submit your Index Document, you will be required to include a range of items (documents, photos, video etc) for evidence. For each piece of evidence required, we suggest you create a digital folder and include each piece of evidence within that folder.

Important: When adding items to your digital folder, ensure the start of each file name corresponds with the Index question number. For example, if you attached a supporting document for question 1.1a, add the text “1.1a –” to the start of that file so it is quickly accessible by the index marking team.